Important information

Salon policies

Please note, when booking your appointment at We Are Salon, you are bound by the following salon policies.

  • When booking colour and technical services, we require a 50% deposit to secure your appointment.  
  • Here at We Are Salon we will do everything we can to accommodate appointment changes and cancellations as required. Please give us a call at your earliest convenience to modify or cancel your appointment. 
  • We Are Salon understands that sometimes schedules change and therefore we request at least 24 hours notice when cancelling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments cancelled within 24 hours will incur a charge of 50% of the service amount. For clients that “No-Show” a fee of 100% of the service amount will be charged. We reserve the right to use our discretion in exceptional circumstances.
  • Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.